Frequently Asked Questions
Everything you need to know
Are there caps on any of your packages?
Do you shape or throttle?
Are your packages month to month?
What is your cancellation notice period and fee?
All we ask for is a calendar months notice.
If you cancel within the first 30 days of commencing your service, there is a cancellation fee, however after 30 days there are no cancellation fees on fibre to the home products, should your account be in good standing.
How do I contact support?
Should you experience any service issues, please make use of the Customer Portal to log a support ticket. Select Tickets from the portal menu, and “Create a Ticket”. Our support team will attend to your issue as soon as possible and you can communicate directly with our team within your ticket. Alternatively feel free to call us on 011-704-0800.
Where can I view my account?
When do you start to bill me?
When do I get my monthly invoice?
When do I have to pay?
What are my payment options?
- Debit order
- Instant EFT via our portal
- Credit card via our portal
When do debit orders come off my account?
Couples & Group Therapy
How do I order?
How long does it take?
Is the router free?
How do I upgrade or downgrade my package?
Send us a message