Frequently Asked Questions
Everything you need to know
Are there caps on any of your packages?
Do you shape or throttle?
Are your packages month to month?
What is your cancellation notice period and fee?
If you cancel within the first 30 days of commencing your service, there is a cancellation fee, however after 30 days there are no cancellation fees on fibre to the home products
How do I contact support?
Where can I view my account?
When do you start to bill me?
When do I get my monthly invoice?
When do I have to pay?
What are my payment options?
- Debit order
- Instant EFT via our portal
- Credit card via our portal
When do debit orders come off my account?
Couples & Group Therapy
How do I order?
How long does it take?
Is the router free?
Do you send someone to install my router?
How do I upgrade or downgrade my package?
Send us a message