Voice Over IP

Home or Business, stay connected


PacketSky has partnered with Euphoria Telecoms to bring you the best in VoIP

Business VoIP

Business VoIP (Cloud PBX)

PacketSky in conjunction with Euphoria Telecoms offers lower rates to national and local numbers as well as to Vodacom, MTN, Cell C and 8ta. With VoIP, you will see a reduction in your telephony costs by up to 40%. From the home user to fancy cloud-based PBX’s we have it covered.

PBX Manager

Manage your system from anywhere

With our built-in TMS you’ll be able to manage both your PBX’s high level functions and its day-to-day operations from wherever you are, at no extra cost. Detailed reports, real-time monitoring, call tracking, and trend data are just a few of the tricks up our TMS’s sleeve.

Account Status

Know your account status anywhere, anytime

Our easy-to-read dashboard page gives you a big-picture summary of your account in a glance. See your call volumes per day, costs and credit status, and even a breakdown of numbers dialled by area code.

Choose how you pay

Pre-paid or post-paid – the choice is yours. Pre-paid airtime means you control exactly how much you spend. Post-paid means you’ll never have to top up. Either way, with your account details available 24/7 online, there’ll be no nasty surprises at the end of the month. Track your costs, our revolutionary expense tracking functions allow you to track call costs by extension or group of extensions, in real time, wherever you are.

Manage your costs

Automate with ease

Customisable automation features ensure your calls are answered, routed and handled correctly every time. Updating and changing your menus, media and routing is easily done from the user-friendly interface on your TMS.

Automate with ease

Personalise by choice, not necessity

Euphoria is nearly infinitely customisable, with the TMS giving you complete control over your system’s functionality and personalisation. We’ve made sure it all works perfectly straight out the box, though, so you’ll never have to customise anything you don’t want to.

Personalise by choice

Analyse your data

The TMS not only helps control and track your system’s activity, it helps you analyse it too. Incoming and outgoing call trends and costs, agent performance, and detailed customer experience information is all at the tip of your fingers.

Analyse Your Data

Keep your Number

With geographic landline number porting, you can keep your number no matter what service provider you use.

Home VoIP

Get a fresh new home phone!

One that works over Fibre to the Home (FTTH) and Fixed Home LTE. Fresh PHONE has been specifically developed to allow you to still have a regular home phone, while your traditional analogue phone disappears.

Why use a VoIP phone from Fresh PHONE?

Get ready to pay zero monthly fees (no additional line costs, beyond your Fibre (FTTH) or Fixed Home LTE). Pay less for calls, have improved functionality, not be tied to a connectivity service providers and to throw away that dreadful old telephone!

Sure, we all have cell phones now, but the cost of using it for what it was designed for, such as making calls

Cost Features
  • Free sign up and zero monthly fees – say goodbye to additional monthly line costs.
  • Only pay for the calls you actually make.
  • Low cost calling locally and internationally.
  • Calls are billed pure per second with no connection fees or minimum costs.
  • Calls to all other Fresh PHONE users is 100% FREE.
Functionality Features
  • Call forwarding – forward calls to your mobile or an alternate number.
  • Activate Pin Protected Dialling – protect dialling out by having to enter a PIN.
  • Setup your CallerID – this gives you the option of using you mobile number to receive calls.
  • Black lists – restrict certain numbers from being able to be dialled.
  • White lists – always allow certain numbers to be dialled.
  • Country lists – restrict or allow certain countries from being dialled.
  • Personal voice mail greetings.
  • Receive voice mail via email, dial in or via the online portal.
  • Enable or disable voice mail entirely.
Account Features
  • Port your current geographic telephone number for a once off cost of R285 including VAT.
  • Top up your Air Time online with a Mastercard or Visa credit card.
  • View your current Air Time balance.
  • View all outbound (calls dialled) calls and their billed cost.
  • Use contact to see friendly names in outbound call history.
  • View all inbound calls (calls received).
  • Each account is limited to 2 simultaneous calls.
  • Each account is limited to 1 international call at a time.
  • Enable or disable voice mail entirely.
What do I need to use Fresh PHONE?
  • An uncongested Internet connection such as Fibre to the Home (FTTH) or Fixed Home LTE.
  • A SIP Phone – see here for our recommended phone options available from 3rd parties.
  • An online account with Fresh PHONE with zero service costs – Sign Up Here
  • A pdf or jpg scan of your ID and Proof of Residence to upload to your account for RICA approval.
  • A Mastercard or Visa card to purchase prepaid air time.
  • A little bit of tech savvy or friend or family member to help add your Fresh PHONE account to your SIP Phone.
Free Home Phone Service Costs
  • Zero sign up costs
  • Zero monthly costs
  • Zero cancellation costs

Our free home phone service works with any Internet Service Provider ISP offering FTTH and Fixed LTE. You can move between service providers and your home phone remains working seamlessly.

  • Geographic Number Porting is available for a once-off cost of R285 including VAT.
  • Calling Rates
  • Local Destinations
  • Local Destinations
Destination Prefix Standard Rates
Fresh PHONE to Fresh Phone / Euphoria All Free
Telkom Local & National All R0.39 per min
All Cellular Networks All R0.69 per min
Important Points
  • The call rates are quoted including VAT.
  • You only pay for the calls you make which are billed per second.
  • Making calls uses bandwidth/data. 1 hour (60min) of talking uses approximately 15 to 20Mb of data.
  • The call rates above cover almost all possible calls but they are not exhaustive. If you call any unlisted numbers such as 086, other voip providers or premium rated numbers you will be billed fairly but at the associated call rate.