LEGAL POLICIES
Legal Policies & Procedures
Important customer information
Access PacketSky’s service terms, network operator conditions, service level information and regulatory documents.
Legal documents
Choose the document you need below. These policies and procedures apply to PacketSky services and may differ depending on the service type, network operator and accepted service order.
Home Fibre Terms & Conditions
Terms and conditions for PacketSky home fibre services.
Open documentHome Network Operator Terms & SLAs
Home fibre network operator service levels and specific network terms.
Open documentBusiness Terms & Conditions
Terms and conditions for PacketSky business connectivity services.
Open documentBusiness Network Operator Terms & SLAs
Business network operator service levels, feasibility notes and specific terms.
Open documentPAIA Manual
Promotion of Access to Information Act manual and access-to-information process.
Open documentVoice Terms & Conditions
Terms and conditions for PacketSky voice services.
Open document