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Knowledge Base

Everything you need to know

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General
Accounts & Billing
Sales
Support & Technical
Routers

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Invoices & Fees

When will I receive my invoices?
Why do I keep getting invoices if I am on a debit order?
Why is my first invoice different to my monthly service fee?

Payment Methods

Can I change my debit order payment date?
Can I pay upfront for a year?
My debit order returned unpaid, what now?
When does my debit order get processed?

General

Can I pay upfront for a year?
My debit order returned unpaid, what now?
What does a Month to Month contract mean?

Upgrades & Downgrades

Articles coming soon

Cancellations

Can I move my service to another address?
I am moving house, now what?
What does a Month to Month contract mean?

Signing Up

How do I submit my RICA documents?
I am with another ISP, can I move to PacketSky?
What does a Month to Month contract mean?

General

Can I move my service to another address?
How do I submit my RICA documents?
I am moving house, now what?
What does a Month to Month contract mean?

Service Activation

How do I install my new router?

WiFi

How do I change my WiFi name and password?
How do I perform a Speed Test?
My speeds are slow, what do I do?
What is wireless interference?
Why is an Ethernet cable better than WiFi?

Service Issues

How do I perform a Speed Test?
How do I perform a traceroute?
My service is down, what do I do?
My speeds are slow, what do I do?

Cudy Router Guides

How do I change my WiFi name and password?
How do I install my new router?

Mikrotik Router Guides

Articles coming soon

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