HOME FIBRE
BUSINESS
CUSTOMER PORTAL
MORE
CONTACT US
KNOWLEDGE BASE
PARTNER PROGRAMME
LEGAL
HOME TERMS & CONDITIONS
HOME NETWORK TERMS
BUSINESS TERMS & CONDITIONS
BUSINESS NETWORK TERMS
PAIA MANUAL
COVERAGE MAP
Select Page
Knowledge
Base
Search Our Knowledgebase
Search
Sales
Accounts & Billing
Support & Technical
Routers
General
Cancellations
Can I move my service to another address?
I am moving house, now what?
What does a Month to Month contract mean?
General
Can I move my service to another address?
How do I submit my RICA documents?
I am moving house, now what?
What does a Month to Month contract mean?
Signing Up
How do I submit my RICA documents?
I am with another ISP, can I move to PacketSky?
What does a Month to Month contract mean?
Upgrades & Downgrades
Articles coming soon
General
Can I pay upfront for a year?
My debit order returned unpaid, what now?
What does a Month to Month contract mean?
Invoices & Fees
When will I receive my invoices?
Why do I keep getting invoices if I am on a debit order?
Why is my first invoice different to my monthly service fee?
Payment Methods
Can I change my debit order payment date?
Can I pay upfront for a year?
My debit order returned unpaid, what now?
When does my debit order get processed?
Service Activation
How do I install my new router?
Service Issues
How do I perform a Speed Test?
How do I perform a traceroute?
My service is down, what do I do?
My speeds are slow, what do I do?
WiFi
How do I change my Wi-Fi name and password?
How do I perform a Speed Test?
My speeds are slow, what do I do?
What is wireless interference?
Why is an Ethernet cable better than Wi-Fi?
Cudy Router Guides
How do I change my Wi-Fi name and password?
How do I install my new router?
Mikrotik Router Guides
Articles coming soon
Articles coming soon
