PacketSky services are invoiced in advance.

This means your standard monthly invoice covers the service for the upcoming month rather than the month that has already passed.

When are monthly invoices issued?

Invoices dated for the first day of a month are normally issued at approximately the 25th of the previous month.

For example:

• An invoice dated 1 August covers the August service period.
• It will normally be issued at approximately 25 July.
• The invoice will show the amount payable and the applicable payment date (debit order dates will differ).

The exact issue date may vary slightly because of weekends, public holidays or billing processing.

When will I receive my first invoice?

Your initial invoice is only issued after the service has been activated.

Depending on the order, the first invoice may include:

• A pro-rata service fee
• Installation fees
• Connection or activation fees
• Router or hardware charges
• Delivery charges
• The following month’s service fee in advance

This is why the first invoice may look different from your normal monthly invoice.

Where will the invoice be sent?

Invoices are sent to the billing email address recorded on your PacketSky account.

Please check:

• Your inbox
• Your spam or junk folder
• That the billing email address is correct
• That PacketSky emails are not being blocked

Can I view invoices online?

Yes. Log in to the PacketSky Customer Portal to view and download your invoices.

The portal is also useful when an invoice email has been deleted, delayed or filtered into a junk folder.

What should I do if an invoice is missing?

If you cannot find an expected invoice:

1. Check the Customer Portal.
2. Check your spam or junk folder.
3. Confirm that your billing email address is correct.
4. Contact PacketSky if the invoice is still unavailable.