You will still receive an invoice when your PacketSky account is paid by debit order.

The invoice and the debit order perform two different functions.

What is the invoice for?

Your invoice is the official record of the amount charged to your account.

It shows information such as:

• The services being billed
• The billing period
• Monthly service fees
• Installation or hardware charges
• Credits or adjustments
• VAT
• The total amount due
• The invoice date

You should keep the invoice for your records, even though the payment will be collected automatically.

What is the debit order for?

The debit order is the payment method used to collect the amount shown on the invoice.

Receiving an invoice does not mean that you need to make a second payment.

Important: Do not make an EFT payment simply because you received an invoice if the same amount is already scheduled for debit order.

When should I make a manual payment?

A manual payment may be necessary when:

• PacketSky specifically asks you to pay by EFT
• A debit order has been returned unpaid
• Your account is not configured for debit order
• An amount is overdue and will not be included in the next collection
• A special payment arrangement has been agreed

Where you are unsure, check the Customer Portal or contact our Accounts Team before paying.

Why should I check each invoice?

Even with an automatic payment method, you should review your invoice to confirm:

• The services listed are correct
• Your billing details are current
• The billing period is correct

Contact PacketSky promptly if something does not look right.