PacketSky home services are generally supplied on a month-to-month basis.

The packages, speeds and wholesale charges made available by Fibre Network Operators can change during the year. This may result in changes to:

• Monthly service fees
• Available package speeds
• Fibre Network Operator charges
• The services available at a particular address

Because the monthly amount may change, accepting a fixed annual payment in advance could leave the account either overpaid or underpaid.

Can I keep money as a credit on my account?

Please contact our Accounts Team before paying more than the amount shown on your invoice.

A credit balance may be possible in some circumstances, but it is not the same as purchasing a fixed annual package. Future invoices will still be raised at the applicable monthly rate.

Will I be told if my monthly fee changes?

PacketSky will communicate applicable pricing changes in accordance with the notice requirements in your service agreement.

The change will also appear on the relevant invoice.

How can I view my current balance?

Log in to the PacketSky Customer Portal to view your account, invoices and current balance.