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How can we help?
Getting Started
Can I switch from another ISP to PacketSky?
How do I submit my RICA documents?
Internet Troubleshooting
My service is down, what do I do?
My internet speeds are slow. What should I do?
How do I perform an accurate internet speed test?
How do I perform a traceroute?
Routers & Wi-Fi
What is wireless interference and how can I reduce it?
Why is an Ethernet cable better than Wi-Fi?
How do I install my new PacketSky router?
I reset my router. What should I do?
How do I change my Wi-Fi name and password?
What parts of my home internet setup does PacketSky support?
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Accounts & Service
Can I pay for my PacketSky service a year in advance?
My debit order was returned unpaid. What should I do?
When will I receive my PacketSky invoices?
Why do I still receive invoices if I pay by debit order?
Why is my first invoice different from my monthly service fee?
When does my PacketSky debit order get processed?
What does a month-to-month contract mean?
I am moving house. Can I move my fibre service?
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Customer Portal
How do I log in to the PacketSky Customer Portal?
What can I do in the PacketSky Customer Portal?
How do I view and download my PacketSky invoices?
How do I generate a PacketSky account statement?
How do I pay my PacketSky account online?
How do I log a support ticket in the PacketSky Customer Portal?
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Business Support
What information should I provide when reporting a business internet fault?
How do I troubleshoot packet loss, high latency or an unstable connection?
What parts of my business network does PacketSky support?
What should I check when only part of my business has lost internet access?
How do I prepare my business for an internet outage?
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