PacketSky | Knowledge Base

HOME FIBRE
BUSINESS
LTE
VOICE
CUSTOMER PORTAL
MORE
COVERAGE MAP

Select Page

Knowledge Base

Search Our Knowledgebase

Choose a Main Topic

Cancellations

Can I move my service to another address?
I am moving house, now what?
What does a Month to Month contract mean?

General

Can I move my service to another address?
How do I submit my RICA documents?
I am moving house, now what?
What does a Month to Month contract mean?

Signing Up

How do I submit my RICA documents?
I am with another ISP, can I move to PacketSky?
What does a Month to Month contract mean?

Upgrades & Downgrades

Articles coming soon

General

Can I pay upfront for a year?
My debit order returned unpaid, what now?
What does a Month to Month contract mean?

Invoices & Fees

When will I receive my invoices?
Why do I keep getting invoices if I am on a debit order?
Why is my first invoice different to my monthly service fee?

Payment Methods

Can I change my debit order payment date?
Can I pay upfront for a year?
My debit order returned unpaid, what now?
When does my debit order get processed?

Service Activation

How do I install my new router?

Service Issues

Common Causes of Slow Internet and How to Fix Them
How do I perform a traceroute?
How to Optimise your Home Wi-Fi
How to Test and Improve Your Internet Speed
I reset my router, what do I do?
My service is down, what do I do?
My speeds are slow, what do I do?

WiFi

Common Causes of Slow Internet and How to Fix Them
How do I change my Wi-Fi name and password?
How to Optimise your Home Wi-Fi
How to Test and Improve Your Internet Speed
My speeds are slow, what do I do?
What is wireless interference?
Why is an Ethernet cable better than Wi-Fi?

Cudy Router Guides

How do I change my Wi-Fi name and password?
How do I install my new router?
I reset my router, what do I do?

Mikrotik Router Guides

Articles coming soon

Articles coming soon

General

Articles coming soon

Reports Portal

Articles coming soon

SmartPBX

Numbers
- Configuring Caller-ID Settings
User Features
Groups
- Setting Up Ring Groups
Main Number
Call Logs
- Call Logs
Devices
- Setting Up and Configuring New Devices
Voicemail Boxes
- Creating Voicemail Boxes
- Managing Voicemail Box Settings
Callflows App
- Callflow Guide
General
- Dashboard Overview
- What is SmartPBX?

Popular Articles

How do I perform a traceroute?
How to Test and Improve Your Internet Speed
My speeds are slow, what do I do?
My service is down, what do I do?
I am with another ISP, can I move to PacketSky?

Newest Articles

How to Optimise your Home Wi-Fi
Common Causes of Slow Internet and How to Fix Them
I reset my router, what do I do?
Callflow Guide
Setting Up and Configuring New Devices

Recently Updated Articles

What is wireless interference?
How to Optimise your Home Wi-Fi
How do I change my Wi-Fi name and password?
Common Causes of Slow Internet and How to Fix Them
How to Test and Improve Your Internet Speed

Web-Logo_70px-1

Our Services

> Home Fibre
> Business
> Coverage Map

Customer Central

> Customer Portal
> Knowledge Base
> Contact Us

Important Information

> Legal Policies and Procedures
> ISPA Code of Conduct

ISPA-CoC-2017-500-220x54@2x