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Caller-ID Number


The Caller-ID Number feature in PacketSky Voice SmartPBX allows you to customize the outbound caller ID information for each user within your phone system. This customization ensures that outgoing calls are easily recognizable by the recipients.

Note: This feature is only available when a user has a designated individual phone number allocated to them. Users without a designated individual number will, by default, use the company’s main caller ID number.

How it Works

  1. Accessing Caller-ID Settings: To configure the Caller-ID Number for a user, navigate to the PacketSky Voice SmartPBX dashboard, select the “Users” tab, and click on the user for whom you wish to set the caller ID. Within the user settings, go to “User Features.”
  2. Setting the Caller-ID Number: Under the “User Features” section, locate the “Caller-ID Number” option. Here, you can enter the phone number you want to display for outbound calls. This can be any valid number, such as the main office line, a department-specific number, or a dedicated business line.
  3. Verification and Usage: Once the Caller-ID Number is set, it will be used for all outgoing calls made by the user. This ensures that the recipient of the call sees the designated number, providing consistency and recognizability.

Default Caller-ID

  • Company Caller-ID: If a user does not have a designated individual phone number, the system will default to using the company’s main caller ID number. This main caller ID number can be set up in the PacketSky Voice SmartPBX under the “Main Number” settings in the dashboard.


  • Enhanced Recognition: Recipients are more likely to recognize and answer calls from a familiar or designated number, increasing call answer rates.
  • Flexibility: Different departments or roles within your company can have unique caller ID numbers, making it easier for clients to identify the caller’s purpose and reach the appropriate contact directly.

By utilizing the Caller-ID Number feature in PacketSky Voice SmartPBX, you can significantly improve your business communication and ensure that clients and contacts can easily identify and reach the appropriate personnel within your organization.